Customer Statisfaction is our #1 Priority
We strive to ensure that not only will we meet and exceed our customer's expectations, but that their satisfaction is met with an increase in miscellaneous income.
Here are just a few of the testimonials we have received:
"...we have made $3,500. All With No Cost To Us!"
February 2011
"We have had Safemark’s guest room safe program for a year. During that time, we have made $3,500. ALL WITH NO COST TO US!"
Seema Desai, Owner
Red Roof Inn, Kingsland
"... a welcome addition to our miscellaneous income. It is a great service to our guests and helps boost out bottom line..."
February 2011
"The revenue from safes is a welcome addition to our miscellaneous income. It is a great service to our guests and helps boost out bottom line. It has provides much needed extra cash flow during slow business periods. We are extremely pleased with this program."
Prity Khan
Days Inn & Suites, Terre Haute, IN
"... The extra revenue we are receiving daily is just another added bonus..."
February 2011
I just wanted to take a few moments to share how impressed I am with the Safemark system.
Before installation, people were constantly refusing service or were uneasy about leaving their laptops, extra money and jewelry in their rooms. Ever since installation, we have been able to provide our guests with the ease, comfort and security of protecting their belongings while they spend the day at the theme parks in the area or going to the beach. The extra revenue we are receiving daily is just another added bonus, and it has added up to over $30,000. Wow, that is phenomenal! And then, just when I thought it couldn’t get any better, you offer your rewards program which has provided me with some great items at no cost to myself.
From installation through to now, your company has exceeded expectations. Your staff is very knowledgeable and your training techniques in person and online makes working with Safemark an outstanding experience. Thank you so much!
Laura D. Hurst, General Manager
Red Roof Inn #144
"... initially thought that guests would deem the $3.00 daily usage charge too expensive, this has clearly not been the case..."
July 23, 2008
"As of late last year we installed the SafeCom system in our two Hilton Garden Inn properties located in New Orleans, LA. Since then we have been very satisfied with the quality of the product and the service provided by SafeMark.During the installation of the safes and system in general, not only was everything completed as scheduled, but we did not experience any difficulties what so ever when interfacing the SafeCom system with our PMS. On the other hand, we are very pleased with the revenues generated as it clearly indicates that our guests value this service.Although we initially thought that guests would deem the $3.00 daily usage charge too expensive, this has clearly not been the case as we have not received any complaints. If you happen to be in the market and looking for a reliable guestroom safe solution, I strongly suggest that you take the time to speak with a SafeMark representative. Should you have any questions please do not hesitate to contact me."
Norman S. Amort, Executive Vice President - Hotel Operations
HRI Lodging, Inc.
"...guests do indeed place a high value on the well-being, security and convenience they get from placing their valuables in their in-room safes..."
March 2007
"It's clear from the revenue generated by our SafeCom system that guests do indeed place a high value on the well-being, security and convenience they get from placing their valuables in their in-room safes," said Trowbridge. The hotel has found the investment in the Safemark product both financially and operationally successful. Using SafeCom has been a win-win situation for our guests and for the hotel."
Basil Trowbridge, Assistant General Manager
DoubleTree Hotel at the entrance to Universal Studios
"...The Waldorf-Astoria is the crown jewel of hotels, so it should have the crown jewel of in-room guest safes."
Feb 27th, 2007
The Waldorf-Astoria is the crown jewel of hotels, so it should have the crown jewel of in-room guest safes," says Thomas Snell, Director of Loss Prevention, Waldorf Astoria . "Our guests should be able to leave their worries behind when they stay at The Waldorf, and Safemark Systems helps to ensure this. Other factors influenced Hilton and The Waldorf to install Safemark Systems. The company soared above the competition with its competitive pricing, hands-on management and technical support team, plus its ability to provide a variety of state-of-the-art in-room and office security solutions such as larger-size safes, drawer safes and briefcase safes that fit the needs of the upscale clientele that Hilton serves. Added features such as illuminated, digital-access keypads or a card swipe option for room key or credit cards, as well as easy-to-follow instructions, make the safes extremely popular with guests. Should problems exist, Safemark offers a free 24-hour, seven-day-a-week telephone support service to alleviate them."
Thomas Snell, Director of Loss Prevention
Waldorf Astoria
"...Safemark has been one of the top tier allied members of the IAHI..."
July 31st, 2006
"For the past several years, Safemark has been one of the top tier allied members of the IAHI, IHG's owners association and the oldest and most established independent franchisee association in the industry. Safemark Systems offers incredibly reliable and user-friendly safes, as well as unprecedented customer service," says David Hart, IAHI Chairman and president and chief executive officer of Hart Hotels, Inc. in Buffalo, New York. Adding Safemark as an associate member is an incredible benefit for our over 2,700 hotel owners within the association."
David Hart, IAHI Chairman, President and Chief Executive Officer
Hart Hotels, Inc., Buffalo, New York
"...Safemark products address the needs of hoteliers, hotel employees and guests in providing peace of mind regarding the ability to track access and usage..."
July 31st, 2006
"The Safemark products address the needs of hoteliers, hotel employees and guests in providing peace of mind regarding the ability to track access and usage," says John Merkin, VP, franchise operations, North America, IHG. "As the industry leader, Safemark Systems exemplifies the high level of quality and service expected at our hotels. We're proud to have them as a member of our team and look forward to a long and mutually beneficial relationship."
John Merkin, VP, Franchise Operations
North America, IHG
"...our primary goal is to provide an outstanding guest experience..."
May 1st, 2006
"At Loews Hotels, our primary goal is to provide an outstanding guest experience," said Bruce Green, Director of Purchasing, Loews Hotels. "Safemark Systems provides exemplary customer service that mirrors our own high standards. We are excited to embark on a business relationship that we are confident will benefit both our guests and our company. Dick Hudak, Director of Corporate Security, Loews Corporation, advised "We selected Safemark as a Preferred Vendor based upon the company's commitment to service, quality products, fair pricing as well as the integrity of the company's management team."
Dick Hudak, Director of Corporate Security
Loews Corporation
"...Safemark is a win for the property and a win for the guests."
February 10th, 2006 As the timeshare industry leader, we look for companies that are leaders in their fields to become our business partners as we continue our unprecedented worldwide growth," said Tony Zarcone, Director of Strategic Supplier Alliances for Cendant Timeshare Resort Group.. "Safemark's commitment to innovation and providing quality products and outstanding customer service is unequalled."
Tony Zarcone, Director of Strategic Supplier Alliances
Cendant Timeshare Resort Group
"...the Millennium 5.0 metallic safe for installation at the hotel because they are large enough to accommodate laptops, cameras and other essentials for the business traveler..."
August 23rd, 2005
Rick Brown, Director of the Rooms Operations for the San Diego Marriott Hotel and Marina. The hotel recently selected the Millennium 5.0 metallic safe for installation at the hotel because they are large enough to accommodate laptops, cameras and other essentials for the business traveler as well as the leisure guest. In commenting on the Marriott installation, Brown says guests appreciate and have responded positively to the system and its ease of operation. "I was very impressed with the quality of the products as well as the level of service offered by the Safemark organization. With close to 1400 rooms, I was a little nervous with the installation logistics but their expert installation crew handled it without a wrinkle and addressed all of my questions. Based upon the success that we have seen with this product, I highly recommend Safemark Systems."
Rick Brown, Director of the Rooms Operations
San Diego Marriott Hotel and Marina
"...Safemark combines unsurpassed products with a wide range of financing options and price points..."
May 4th, 2005
"Safemark Systems passed Carlson Hospitality"s stringent review process to be a preferred vendor," said Sandy Olson, Manager, Contracting & Vendor Relations Provision, Carlson Hotels Worldwide. "Safemark combines unsurpassed products with a wide range of financing options and price points. And their extremely high level of customer service makes them a company we want to be associated with for a long time."
Sandy Olson, Manager, Contracting And Vendor Relations Provision
Carlson Hotels Worldwide
"...Safemark has provided unsurpassed service and a quality product..."
Feb 22nd, 2005
"In commenting on the most recent Marriott Vacation Club installation, Ray Wood, Director of Loss Prevention for Marriott Vacation Clubs International, Orlando, says that the addition of the safes and the ease with which they are operated is an amenity that is greatly appreciated by the guests. "Safemark has provided unsurpassed service and a quality product," says Wood. "The company is always responsive in dealing with our needs and provides a high level of service. We have been working with Safemark for three years and look forward to building a long-term relationship."
Ray Wood, Director of Loss Prevention
Marriott Vacation Clubs International, Orlando
"...The product provides the best possible in-room security for the quest property..."
"Over the last four years at several hotels I have used the Safemark in-room safes. My experience includes both the revenue sharing program and the out right purchase. I can only offer up my highest recommendation from sales to service to product quality. The product provides the best possible in-room security for the quest property. Safemark is a great experience for both the hotel quest and management and is a product and company I will to continue using."
Walter Dowd, CHA President
Barclay Management Group, LLC
"...I was surprised when I checked after two weeks of going live with the program that our 56 room hotel has generated around $400 in extra revenue..."
"I had Safemark's Revenue Share Program installed a month ago. I was impressed with the quick professional installation and the training Signature Training provided my staff. Working with Safemark from the beginning of the sales process through the installation and training was easy and efficient. This process is a great model for other vendors to learn from. I was surprised when I checked after two weeks of going live with the program that our 56 room hotel has generated around $400 in extra revenue."
Jimmy Todd General Manager
Claron Hotel Ketchum/Sun Valley, ID
"...they work just as hard at creating and maintaining strong partnerships with their customers..."
"Safemark is a first rate company. After working closely with their sales team over the past four years, I have learned that not only do they specialize is guest room safes but they work just as hard at creating and maintaining strong partnerships with their customers."
Ed Croom President
Janko Hospitality West Chicago, IL
"...The bottom line is that it increased my profit about 30% on average per month..."
"I was a little hesitant about changing the safe warranty fee from $1.00 to $1.50 but I found there was only a slight increase in adjustments. The guests who did not want to pay the original fee still did not want to pay the increased fee. The other guests didn't notice the increase or they just didn't mind paying it. The bottom line is that it increased my profit about 30% on average per month."
Jack Lenoard
Jack Woods Company
"...The guest's like having a place for their valuables..."
"Safemark has been great for my property. The guest's like having a place for their valuables and we produce added profit for our hotel through their Security Cash Flow Program"
Romy Patel Owner
Comfort Inn White Haven, PA
"...make additional revenue with no investment..."
Safemark is a great way to add an amenity to your hotel at no cost, and make additional revenue with no investment.
Drema Harper Manager
Sleep Inn Princeton, WV