New Project Training


Training for new projects is usually scheduled prior to the arrival of the safes. Our project manager will determine with the buyer what departments need training etc. We require the property to house the trainer at their cost.

Safemark uses full time certified trainers ensuring that the property has a relationship with the customer service department post sale. Training is administered as follows:

(Level 1) Basic guest operation, basic understanding of the error messages, installed location in each typical guest room, knowledge of what department inside the hotel handles emergency openings. Level one is recommended for all department heads, front desk personnel and housekeeping.

(Level 2) In addition to Level 1, level two is trained on how to perform programming, installation, basic maintenance, troubleshooting, replacement of batteries and critical components, RMA procedures. Level 2 is recommended for the engineering and locksmith departments.

(Level 3) In addition to Level 2, Level 3 is trained on how to perform emergency openings, audits of the safe memory, instruction on how to properly complete a warranty claim. Level 3 is recommended for frontline security/engineering personnel that will be tasked with emergency openings in cases of a guest forgotten code or LFPG “locked from previous guest.”

(Level 4) Level 4 is trained on how to administer the system. System administrator has the authority to enter and delete users, choose system parameters i.e. length of countdown, emergency codes etc. Level 4 is also capable of training any of the preceding levels. Level 4 is usually recommended for the Security Director, Engineering Director or MOD.

Training charges are $695 per hotel or $400 per hotel if Safemark is awarded the installation contract.

The Level 4 designee can usually handle post installation training. We will charge 695.00 for retraining on property and require a minimum two-week lead-time.