TRUST THE EXPERTS

CUSTOMER SUPPORT

Peace of mind is a concept Safemark’s clients have come to know with our durable solutions, unmatched warranties and superior customer service. Our support team is available Monday through Friday from 8:00am to 5:00pm (EST) for general questions such as maintenance, reordering of parts, safe operations, and other non-urgent concerns.

Comprised of industry veterans, we understand that certain situations – especially those impacting guest service – call for fast, reliable technical assistance. When “Murphy’s Law” strikes, our certified technicians and global partners are available at all hours of the day to ensure hotels and their guests receive service. For more information about Safemark’s professional support, contact us today:

1-800-299-4288
1-407-299-0044
support@safemark.com

Safemark Support

EXPERIENCE COUNTS

Since 1983, leading hotels and management companies have chosen Safemark for their guest room security solutions. We maintain commanding market share in the United States with extensive international coverage through regional offices and trusted distributor partners. We are available to collaborate with your team and design professionals to ensure the perfect fit without sacrificing security.

Innovative Design

Over three decades of experience have gone into the design of our safes with security being the number one priority. Our R&D team stays on top of technology and material advancements to ensure our safes exceed industry requirements. Meanwhile, we evaluate guest feedback to improve the end-user experience and utilize focus groups to incorporate future design trends into new models.

CUSTOMER SUCCESS STORY

“In my 30-year career in the hospitality security industry I have used a wide variety of guest room safes. My current property decided to budget new guest room safes in 2005. After extensive research I kept coming back to Safemark Systems as the leader in the security industry. Safemark’s products, support and service are superior to their competition. The extensive audit trail that Safemark provides along with the EHO (Emergency Handheld Override) is easy for staff members to navigate and operate. While all of the other vendors I researched provided an audit trail, Safemark’s audit trail was able to record the full identity, date, time and how the safe was opened. The safes are very simple to troubleshoot and Safemark always provides me with timely support. The hard key override is an absolute must and the fact that they key way is protected and property specific is vital for our security mission. My current property still utilizes their products even after our most recent renovation. Whether I am an end user or a consultant, when the question is safes, the answer is always Safemark.”

H. Skip Brandt, CPP, CLSD
Executive Director
Boston Founding Chapter
The International Lodging Safety & Security Association