Milton Rodriguez | Chief Engineer | Buffalo Lodging Associates – Homewood Suites Universal Orlando
It was a great experience interacting with Jose Ortez throughout the entire process of acquiring and programming the new EHO device. From the very first moment I contacted Technical Support, Jose provided a prompt, professional, and courteous response.
He thoroughly trained me on multiple aspects related to the EHO, including its configuration, settings, and proper interaction with the guest room safes. His knowledge, patience, and clear explanations made the process smooth and efficient.
Víctor Tofan | Owner / Chief Tropical Officer | Kalimera Beach Hotel Belize
John and team, thank you for delivering Safemark worldwide. We are genuinely impressed. The quality of the safes, the craftsmanship, the reliability, the service, and the ongoing support have exceeded expectations. Most importantly, our guests love them. And in hospitality, guest confidence is everything.
As hoteliers, we do not measure partnerships by invoices or installations. We measure them by what happens when something goes wrong. Last month, during a nearly sold-out weekend at Kalimera Beach Hotel in Maya Beach, Placencia, one of our in-room safes became unresponsive just hours before a VIP arrival. The room was assigned. The guest was on the way. The team was under pressure. In a beachfront boutique hotel, every detail shapes the experience. A safe is not just a box in a closet. It represents security, trust, and peace of mind. When it fails, it impacts the front desk, housekeeping, and most importantly, the guest’s first impression.
We contacted Safemark support and what happened next is why I am writing this. Jose responded immediately. Not hours later. Not the next day. Immediately. Calm, confident, and solution-focused. He walked our team through troubleshooting in real time with clarity and precision. Within minutes, we had identified the issue and resolved it. No escalation drama. No delays. Just competence and accountability.
At the same time, Sasha ensured communication was seamless. Follow-up was proactive. Ownership was clear. We never felt like a ticket number. We felt like a partner. Before the guest stepped into the room, everything was functioning perfectly. That is what true hospitality support looks like. Safemark does not just manufacture safes. They protect guest trust. They understand operational pressure. They show up when it matters most. In our industry, vendors are everywhere. Real partners are rare. Jose and Sasha proved that Safemark is the latter.
To John and the entire Safemark team, thank you for building a product that performs and a support culture that stands behind it. And Jose and Sasha, you both have an open invitation to Belize. We would be honored to host you at Kalimera Beach Hotel. Come experience the beaches you helped us protect. Tropical regards from Kalimera Beach Hotel (https://www.kalimera.bz/) , Maya Beach, Placencia.
Tawfik H. Ali | Chief Engineer | Aloft Philadelphia Downtown
I’m writing this email to appreciate Mr. Jose Ortez on his hard work, performance, and dedication. I was appointed the position as Chief Engineer couple of weeks ago and upon my first day of employment I was faced with few room safe’s issues which required some support from your team lucky enough Mr. Ortez responded with extreme care and even that the problem required some hardware that wasn’t available to me that evening he was following up with Emails and calls next day. And when I called Mr. Ortez, he E-mailed me the software needed and walked me through the setup and during process, It is rare to find this kind of good work these days. I would like to thank him for such an amazing service. It is quite rare to find such an amazing talent.
I would like to extend my heartfelt thanks and appreciation for his outstanding performance and for making sure the task was completed. His dedication to work and desire to experiment and finding new ways to solve the problem and personal involvement is unparalleled it will not be an exaggeration if I say that were the best technical support I received in very long time.
